Your Membership: How to pause or update

Looking for a change?

Whether you are keen to take a break, or want to explore another tier here’s a guide on how to take those actions. We are more than happy at any time to assist with your vehicle desires.

After an initial 3-month commitment* and depending on vehicle availability, you can change tiers or swap your vehicle within your current tier. To update, simply contact the Pivotal team at [email protected] or +44 (0) 20 3950 4833.

You are free to switch to a fresh vehicle at no extra cost after 6 months, subject to availability (you can also update early for a  £500 charge). You don’t have to update every 6 months, you may stay in your vehicle if you are enjoying it.

We reserve the right to collect the vehicle for a health check or to de-fleet it for any reason. If you would like to switch earlier, there will be a standard update charge. See our charges schedule here.

*The 3-month minimum commitment applies to each vehicle change.

When it comes to updating your vehicle, please familiarise yourself with the delivery and collection sections of this guide accordingly.

If you wish to update into a higher tier, we will take you through an affordability assessment to ensure that you meet our eligibility requirements for your chosen tier.

If you wish to pause your subscription please contact us at [email protected] or +44 (0) 20 3950 4833

The minimum contract period is 3 months. After this time, you can pause your subscription at any time by giving us 14 days’ notice. The minimum amount of time you may pause your membership for is one month. There is no maximum length of time you may pause your membership for.  

We will collect a full month’s subscription then refund you based on the pro-rated amount within 30 days, minus any additional fees as per our charges schedule.

If you are pausing your vehicle, please familiarise yourself with the collection section of this guide.

If you wish to un-pause your subscription please contact us at [email protected] or +44 (0) 20 3950 4833, the team will be more than happy to guide you through the process. 

We will need to go through the eligibility checks before we restart your subscription, to verify that you still meet our criteria for membership. 

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