Your Membership

Vehicle collection

Whether you are swapping your vehicle for a fresh one, or taking a break from your subscription, you’ll find all the information on how you’re vehicle will be collected, and what condition we expect it to be returned in.

How to pause or update

All the information for when you have a change of situation and need a bit of a break, or want to try a vehicle in a different tier. Interested in an EV, or a vehicle that has a bit of added horsepower? Find out how to change subscription tiers here.

During subscription

This section provides helpful information you will need throughout your subscription. A comprehensive guide on things you will need to know to get the most out of your car. From keeping your vehicle safe from theft, to what to do if you receive a Penalty Charge Notice.


Your guide on what to do in the case of a theft, accident or breakdown. This section will provide the information you’ll want to know, when you are most in need.

Protecting your Pivotal vehicle against theft


It’s nearly time for the delivery of your fresh Pivotal Vehicle. Here you will find the information on the process of your vehicle’s delivery. Including what information you’ll need to have on hand, and how to find out all about your vehicle.

Pre delivery

From the installation of the Jaguar or Land Rover remote control app, to the cables you might need for charging, the pre delivery guide will help you to know what you can expect before the arrival of your fresh Pivotal vehicle.

Refer and earn

Know somebody who’d love Pivotal? Invite your friends and receive £250 credit if they sign up


Know somebody who’d love the driving freedom of Pivotal? Invite your friends and receive £250 credit for every sign-up.


Simply email [email protected] with your contact CC’ed and let us know you’re referring them to join the service.


To say thank you for the introduction, we offer a £250 bonus when you refer a friend who is approved to join Pivotal. This bonus can be applied as credit to your next invoice, applied to your friend’s first invoice or split equally between the two.

Speak to a pivotal Expert

Marketing Preferences
Please tick the boxes below if you would like to receive wider marketing communications from Pivotal. In ticking below, you consent for Pivotal to contact you using the details you have provided for these purposes. We gather statistics around email opening and clicks.
Marketing - Email
Marketing - Phone
Marketing - Mail
Marketing - SMS
Your personal data will be treated in accordance with our privacy policy.
This field is for validation purposes and should be left unchanged.