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Reporting Damage Guidance

Reporting Damage Guidance

Reporting Damage

To report damage we need specific details to assess the issue accurately. 

Please provide the following information:

Affected Panels/Areas

Specify which parts of the vehicle are damaged (e.g., front bumper, left rear door, windshield).

Description of the Damage

Describe the type of damage (e.g., dent, scuff, scratch, scrape).

Cause of Damage

If known, explain how the damage occurred, including relevant details such as incidents with other vehicles, objects, or environmental factors.

Required Images (Vehicle must be clean)

  • Wide-angle shot: One image showing the entire vehicle’s condition (e.g., full side view).
  • Close-up shot: At least one image clearly showing the damaged area.
  • Multiple angles: At least two additional images capturing the damage from different perspectives.

Providing this information ensures our fleet team can assess and respond to the issue quickly and accurately.

Image Quality

Below are examples of both good and poor image submissions for reference. Please ensure your images are clear and well-lit to help with accurate assessment.

Good

Images include a clean vehicle showcased from multiple angles

Poor

Images include dirty vehicle, sun glare, and the same angle shots highlighting the damage.

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Copyright © 2025 InMotion Ventures 3 Ltd
InMotion Ventures 3 Limited t/a Pivotal is authorised and regulated by the Financial Conduct Authority for entering into regulated consumer hire agreements under firm reference number 806251. InMotion Ventures 3 Limited is registered in England and Wales company number 10445040. Registered office at Abbey Road, Whitley, Coventry, England, CV3 4LF. Insurance distributed and administered by Car Care Plan Ltd who are authorised and regulated by the Financial Conduct Authority. Financial Services Register No. 309268.

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