How it works

We understand that switching to a vehicle subscription might feel overwhelming at first. Rest assured, we’re here to guide you through every step of the process, and it’s just as simple as any other subscription you’re used to.

Here’s a run down of how it works

Express your interest

Start by reaching out to us to express your interest in our service. You can do this through our website.

Subscription Consultation

Once we’ve received your interest, a member of our team will reach out via phone or email to discuss your subscription needs and vehicle preferences within one working day. During this conversation, we’ll guide you through our process to ensure we understand your requirements fully.

Eligibility Checks & Joining fee

We’ll conduct a series of quick eligibility checks to ensure you meet our criteria. These checks are designed to be straightforward and efficient. They include verifying your identification, assessing your affordability, and reviewing your driving history. After successfully passing the eligibility process, there is a one-time joining fee of £550 (incl VAT).

Vehicle Allocation

Following payment of your joining fee, a member of our team will contact you to discuss vehicle availability, lead times or to allocate a vehicle. While we strive to match you with your preferred vehicle model and specification, availability may vary.

Vehicle Delivery

Once your vehicle is allocated, we’ll be in touch to confirm arrangements and deliver it to your doorstep. You’re then free to drive! 

Subscription flexibility

Throughout your subscription, our team is available to assist you with any inquiries you may have.

After 6 months with your vehicle, you have the option to transition to a new vehicle, subject to availability. Our Member Renewal team will contact you around the 6 month mark to discuss your preferences, whether you wish to switch to a new vehicle or extend your current subscription. Our aim is to ensure a smooth and flexible journey for you.

Alternatively, you can choose to pause your subscription after 3 months with at least 14 days’ notice. We’ll coordinate the collection of your vehicle and discuss the next steps with you.

Complete driving freedom

Speak to a pivotal expert

We’ll explain how you can join, the documents you’ll need and how quickly we can deliver your vehicle.

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Speak to a pivotal Expert

Marketing Preferences
Please tick the boxes below if you would like to receive wider marketing communications from Pivotal. In ticking below, you consent for Pivotal to contact you using the details you have provided for these purposes. We gather statistics around email opening and clicks.
Marketing - Email
Marketing - Phone
Marketing - Mail
Marketing - SMS
Your personal data will be treated in accordance with our privacy policy.
This field is for validation purposes and should be left unchanged.