How does it work?
For every £1 you spend with Pivotal, you earn points that increase each year:
1 point per £1 in year one
2 points per £1 in year two
3 points per £1 from year three
How do I redeem points?
Contact us at [email protected], or by using the link below. All we need to know is how many points you wish to redeem and we’ll apply them to your next invoice.
How do I check my points?
We’ll send you a statement every 3 months with your points total. You can also check your points by contacting us at [email protected], or by using the link below.
Can I earn more points?
You can earn extra points by referring friends! Once a friend you refer has completed 3 months with Pivotal, you and your friend will share 35,000 points (worth £350).
These points can be redeemed once you’ve been an active member of Pivotal for 12 months.
Got any questions? We've got answers
You will earn reward points for each monthly subscription fee payment you make, and each time you refer a friend who is eligible for the Pivotal service and active for at least 12 months.
Earning points:
Earn rate: A member will earn 1 point per £1 spent with us.
Refer a friend: For every friend that you refer, you will earn 17,500 points, your friend will earn 17,500.
Spending points: every 100 Pivotal Reward points is worth £1 in redemption.
Example 1: If you have spent £15,000 with us, this equals 15,000 reward points, which can be redeemed off your bill for £150.
Example 2: If you subscribe to the Range Rover Evoque and pay £950.00 per month, you will receive 950 points per month.
The reward points can be taken off your monthly subscription fee, allowing you to enjoy discounted rates simply by being a loyal member of Pivotal.
You must have been a member of Pivotal for a minimum of 12 months before you can start to redeem reward points.
Pivotal Rewards is only applicable to personal subscriptions.
Point may only be earned on up to three subscriptions at a time.
You’ll receive quarterly statements informing you of your current points balance and how much you are able to redeem if you wish to do so. If you would like to know how many points you have in between the quarterly statements, then please feel free to reach out to the team who will be able to tell you by emailing [email protected] or calling us on 020 8038 2590.
All tiers receive the same earn rate of points. The only aspect that affects your points is how long you’ve been with Pivotal. For example:
- For your first year with us, you will earn 1 Pivotal Rewards Point per pound you spend,
- In your second year with us, you will earn 2 Pivotal Rewards Points per pound spend.
- In your third year with us, you will earn 3 Pivotal Rewards Points per pound you spend.
And so on.
Pivotal Members can redeem Pivotal Reward Points against their monthly subscription fee.
Pivotal Reward Points may be spent in 5,000 increments. Eg if you have 17,500 points, 15,000 points may be redeemed in one go.
In each quarterly statement, we’ll direct you to a page where you can inform us if and how many points you’d like to redeem, and this will be automatically deducted from your next subscription invoice (given you let us know at least 10 days before your next invoice). If you wish to redeem your points in between the quarterly statements, then please feel free to get in touch with the team via [email protected] or +44 (0) 20 3950 4833, who will be able to action this for you.
If you pause your subscriptions for 3 months or longer, your earn rate will revert to one point per £1 spent (regardless of number of invoices paid or the applicable earn rate at the time of pausing your subscription).
Your Reward Points will remain active and accessible to you for a period of 24 months from the date of your last invoice. You are able to redeem your Reward Points provided you resume your subscription within 24 months of your last invoice. If you do not resume a subscription within 24 months of your last invoice, then your Reward Points will be cancelled.
If you cancel your subscription, your Reward Points will be forfeited. You will not be able to redeem any points on your final invoice.
No there’s no additional cost to participating in our loyalty programme. This is simply a thank you from Pivotal for being a member.
Eligibility and Enrollment:
- The Pivotal Reward programme is applicable only to personal subscriptions, not business subscriptions.
- The Pivotal Rewards programme is currently by invitation only, and enrollment is not automatic.
- Customers who are not enrolled in the Pivotal Rewards programme do not accrue or earn points until they are officially enrolled.
Earning Points:
- Customers earn points based on the duration of their enrolment in the Pivotal Rewards programme.
- Year 0-1: 1 Pivotal Rewards Point per £1 spent
- Year 2: 2 Pivotal Rewards Points per £1 spent
- Year 3+: 3 Pivotal Rewards Points per £1 spent
- Subscription fees are expected to be paid on time. Customers do not earn Reward Points for invoices for subscription fees paid in instalments or after the due date.
- If a full refund is issued on an invoice, customers do not earn any Reward Points. If a partial refund is issued, customers earn Reward Points only on the amount retained by Pivotal. If Reward Points have already been awarded on a transaction that is later refunded (either in part or in full), the equivalent Reward Points are removed from the customer’s account.
Redeeming Points:
- Reward Points cannot be donated, gifted, inherited, sold, or transferred between memberships.
- A customer’s first subscription vehicle delivery must have taken place at least 12 months ago for them to be eligible to redeem points.
- Points can be redeemed in increments of 5,000 (equivalent to £50).
- Only the account holder can redeem points.
- Points are redeemable only against monthly subscription contract fees and cannot be redeemed for any additional fees (i.e., re-fuel cost, collection cost, damage cost, etc.).
- Points cannot be used against final invoices or invoices that have already been issued.
Additional Terms:
- If a customer pauses their subscription for 3 months or longer, their earn rate reverts to one point per £1 spent (regardless of the number of invoices paid or the applicable earn rate at the time of pausing the subscription).
- Reward Points remain active and accessible for a period of 24 months from the date of the customer’s last invoice for subscription fees. Customers are able to redeem their Reward Points provided they resume their subscription within 24 months of their last invoice for subscription fees. If a customer does not resume a subscription within 24 months of their last invoice for subscription fees, their Reward Points are cancelled.
- If Pivotal terminates a customer’s Membership Agreement or Subscription Agreement due to a breach, the customer immediately forfeits all accrued Reward Points.
- If a customer is subject to a criminal conviction (non-driving offense) involving the use of any Pivotal vehicle, the customer immediately forfeits all accrued Reward Points.
- Customers who cancel within the cooling-off period forfeit all points generated by the cancelled contract.
- Customers can choose to opt out of Pivotal Rewards at any time. Opting out resets all accrued points to zero, and no future points are earned. If a customer chooses to opt back in, their points are not backdated, and they begin at the lowest Earn Rate.
- If a subscription contract is cancelled within the cooling-off period, all points earned against that subscription contract are forfeited
- If a subscription contract is converted from Personal to Business, all non-redeemed points earned on that subscription contract are forfeited.
- Pivotal reserves the right to make changes to the Pivotal Reward programme rules, rates, and operation of the Pivotal Reward programme at its sole discretion. If Pivotal decides to terminate the Pivotal Reward programme, it will give customers no less than 3 months prior written notice, and customers will be able to redeem their Reward Points against their subscription fees for a period of 24 months from the date of termination of the Pivotal Reward programme.